Error types of NNs and the role of L1 in SLA Essay

Error types of NNs and the role of L1 in SLA - Essay Example This research wouldn’t be possible without your participation and I am incredibly grateful for your help. Thanks to Dr.Maggie for helping us in preparing, editing and general guidance through the research and process. The purpose of this paper is twofold. First, it brings together the various theories and views and the research findings in the rules and functions in the second language learning (SLL), second, it shows the importance of the first language in learning second language. SLA as the name suggests is the study of second language acquisition. This definition has being refined by Dulay, Burt & Krashen (1982, pp10) SLA is â€Å"the process of learning another language after the basic of the first have been acquired, starting at about five years of age and thereafter†. In order to define the error types it is first important to know what NNS is. A Non-Native Speaker (NNS) is a person who is learning a language other than his own. Any NNS belonging to any language can learn a foreign language’s rules and laws of grammar and spelling. But he/she cannot learn the idioms, expressions and word pairings of the language because they cannot be described by the rules or laws of the foreign language or they might require the memorization of special-case rules. Regardless of the knowledge acquired by NNS of the grammatical rules, NNS continue to make a number of language errors. These are the error types of NNS. These errors include (Park et.al. 2008): Apart from the errors types of L1, there is a significant role played by L1 in acquiring L2 in SLA. According to Krashen (1982) when he talked about the role of first language L1 in second language acquisition SLA that â€Å"the only major source of syntactic errors in adult second language performance was the performers first language†. Some of the errors that arise are related to the interlingual errors. It occurs when the NNS’s L1 habits such as patterns or rules prevent the NNS

Customer Service Satisfaction at the University of London Library Essay - 1

Customer Service Satisfaction at the University of London Library - Essay Example According to Quinn (2007) in recent times the educational community, generally and the library profession in particular have placed increasing emphasis on the service quality model. This model has customer satisfaction as its primary objective as traditional measures of academic library quality such as collection size becomes secondary. In assessing service quality the customer compares expectations about the service offered to actual experience with the service. Gap analysis is a tool that is used to identify the differences (gap) between what is expected and what is experienced. According to Berkowitz et al (1997, p.353) this type of analysis requires consumers to assess their expectations and experiences on dimensions of service quality as described in the table that follows. In the context of service quality and customer satisfaction, of importance, is the need to look at the service that the library provides in order to see how it can fulfil expectations. The role of the library is to provide resource materials for its customers. But, who exactly are these customers? They are students, administrators, faculty members and the general public. In terms of reliability the library must be able to provide the student with a book, journal or other resource material which will enable the completion of a required task. While the librarian is expected to provide the service in a timely manner, there is the need for the student to exercise some skills in how to access required materials to carry out his or her role. The librarian however, is available to provide some guidance but the student independence is of extreme importance in the development of worthwhile skills which will be required in the future.